Frequently Asked Questions
Everything you need to know about our handcrafted collections.
What materials are used in Primrose Jewellery pieces?
We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewellery to prevent tarnishing?
To maintain your shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
Are your diamonds and gemstones ethically sourced?
Absolutely. We are committed to ethical sourcing and only work with suppliers who adhere to the Kimberley Process and fair labor standards.